Last Updated: 12 March 2026

Thank you for shopping at www.dineoboliphant.com, operated by Ufahari Publishing & Productions (PTY) LTD. We are committed to providing high-quality books, courses, and products that support healing and personal development.

This Refunds and Returns Policy explains how returns, exchanges, and refunds are handled for both physical and digital products purchased through our Website.

1. Business Information

Ufahari Publishing & Productions (PTY) LTD
Website: www.dineoboliphant.com
Email: dineoboliphant@gmail.com
Address: 54 Sparrowhauk Street, Rooihuiskraal, Centurion, Gauteng, 0157
South Africa

If you have any questions regarding returns or refunds, please contact us using the details above.

2. General Refund Principles

We aim to treat customers fairly while also protecting the integrity of our products and digital content.

Refunds or returns may be granted when:

A product arrives damaged or defective
The wrong item was delivered
A return request is submitted within the specified timeframe
The product meets the return eligibility requirements

All refund requests are reviewed on a case-by-case basis.

3. Physical Product Returns (Books & Merchandise)

You may request a return or exchange for physical products purchased through our Website under the following conditions.

3.1 Return Timeframe

Return requests must be submitted within 7 days of receiving your order.

Requests submitted after this period may not be eligible for a return or refund.

3.2 Eligibility Requirements

To qualify for a return:

The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase must be provided (order confirmation or receipt)

We reserve the right to decline returns that do not meet these requirements.

3.3 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Your email should include:

Your full name
Order number
Description of the issue
Clear photos of the product and packaging

Once reviewed, we may offer:

A replacement item
Store credit
A refund

3.4 Return Shipping

Customers are generally responsible for return shipping costs unless:

The product was damaged on arrival
The wrong item was sent

Return shipping fees are non-refundable unless the return is due to an error on our part.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

4. Refund Processing for Physical Products

Once the returned product has been received and inspected:

Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method

Please note that payment providers may take additional time to reflect the refund.

5. Digital Product Refunds

Digital products may include:

eBooks
downloadable guides or templates
digital resources
online course materials

Due to the nature of instant digital delivery, most digital products are non-refundable once access or download has been provided.

However, exceptions may be considered if:

The product file is defective
The file cannot be accessed or downloaded
The incorrect product was delivered

In such cases, we may provide:

A corrected download
A replacement file
Store credit
A refund if the issue cannot be resolved

Requests for digital product issues must be submitted within 7 days of purchase.

6. Online Courses and Educational Programs

Courses and digital learning materials are designed to provide educational guidance and resources.

Refund requests for courses may be considered under the following conditions:

The request is submitted within 7 days of purchase
Less than 20% of the course content has been accessed

After this period, refunds may not be available.

If you experience technical issues accessing a course, please contact us so we can assist.

7. Exchanges

If you would like to exchange a physical product for another item:

The exchange request must be made within 7 days of delivery
The original product must meet the return eligibility requirements

Any price differences between products must be paid before the exchange is processed.

8. Non-Returnable Items

The following items generally cannot be returned or refunded:

Downloaded digital products
Accessed online course materials
Items returned in used or damaged condition not caused by shipping
Products returned without proof of purchase

9. How to Initiate a Return

To request a return or refund, please follow these steps:

Step 1 – Contact Customer Support

Email: dineoboliphant@gmail.com

Include the following information:

Full name
Order number
Product purchased
Reason for return or refund request
Photos (if the item is damaged or incorrect)

Step 2 – Return Authorization

If your request is approved, we will provide instructions on how to return the item.

Returns sent without prior authorization may not be accepted.

Step 3 – Ship the Product Back

Return the item using the instructions provided.

Customers are responsible for ensuring items are securely packaged.

Step 4 – Inspection and Refund

Once the returned item is received and inspected, we will notify you of the outcome and process the refund or exchange if approved.

10. Fraud Prevention

To protect our business from fraudulent claims, we reserve the right to:

Request proof of damage
Refuse returns that do not meet policy requirements
Limit refunds in cases of repeated abuse of the policy

11. Changes to This Policy

Ufahari Publishing & Productions reserves the right to update or modify this Refunds and Returns Policy at any time.

Any changes will be posted on this page with the updated Last Updated date.

12. Contact Information

If you have questions about this Refunds and Returns Policy, please contact: